Can artificial intelligence help me to improve my customer service results? Yes it can.
A good response might turn a toxic detractor into a powerful promoter so it is worthwhile to always try. I suggest a prompt created by Jodie Cook for a recent Forbes article.
Here is the prompt that can be used in ChatGPT or similar:
“Read this customer complaint and help me write the perfect response. First, identify the root issue behind their frustration. Then write a response that validates their feelings, solves their problem, and makes them want to keep buying from us. Make the response personal, avoiding corporate language or robotic phrases. Ask me questions before writing the response. Here’s the complaint: [paste complaint]”
